Help & Support:

Are you having technical trouble? We want to help! Please first quickly review our Frequently Asked Questions to ensure we have not already documented a fix for your specifc issue. If you still need help after consulting our FAQ, please submit the support form below so we can do our best to research your specific issue and get you up and running.

 

Frequently Asked Questions

(click text for answer)

Where is the latest message? Why can't I watch it online?

The latest message usually becomes available in our archive within 3 days. This is because it takes our video team time to edit it, and prepare it for online streaming. We appreciate your patience. If you don't see it within a week, please let us know by using the feedback form below.

Why is there audio, but no video?

If you cannot see the video, please try the following:

  • Right click (control-click on Mac) where the video should be.
  • Click on Settings...
  • Uncheck the box that says "Enable Hardware Acceleration".
  • Click Close
  • Restart your web browser
For further information: http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

How can I make the video larger?

You can view the video full-screen by clicking the icon on the control bar.
faqs

How do I find a message on a particular topic or book of the Bible?

You can enter keywords into the text box at the top right of the screen, or you can click the "advanced search" link. In the Advanced Search section you will be able to search by keyword or title, date, topic, book of the Bible and speaker. You can also use the filter controls at the top of the archive list to choose a particular book, speaker, or year.

How do I listen to Pastor Bob's TV or radio programs?

To access Pastor Bob's radio and TV programs, please visit http://www.activeword.org

Why does the media stop and then start again?

* If you are watching the service and the video stops, stutters, or skips, you are most likely experiencing some level of network congestion. This means that somewhere between you and our servers, there is heavy traffic on the network at the moment. This condition is usually temporary, and corrects itself. This can also be caused by slower DSL connections. You can try selecting a slower speed using the links under the player to see if that helps.

 

Technical Support Request

We are sorry that you are having a problem with our website.
Please provide as much of the following information as you can.
We will diagnose the issue, and contact you if needed.












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