Are you having technical trouble? We want to help! Please first quickly review our Frequently Asked Questions to ensure we have not already documented a fix for your specifc issue. If you need assistance with live service, please call us at 877-967-2447.
Frequently Asked Questions
(click text for answer)
If you cannot see the video, please try the following:
You can view the video full-screen by clicking the icon on the control bar.
You can enter keywords into the text box at the top right of the screen, or you can click the "advanced search" link. In the Advanced Search section you will be able to search by keyword or title, date, topic, book of the Bible and speaker. You can also use the filter controls at the top of the archive list to choose a particular book, speaker, or year.
To access Pastor Bob's radio and TV programs, please visit http://www.activeword.org
* If you are watching the service and the video stops, stutters, or skips, you are most likely experiencing some level of network congestion. This means that somewhere between you and our servers, there is heavy traffic on the network at the moment. This condition is usually temporary, and corrects itself. This can also be caused by slower DSL connections. You can try selecting a slower speed using the links under the player to see if that helps.
Still having problems with our live service?
We're here to help.
Please be sure to review the list above first, and if you still need help...
Please call us at 877-967-2447, and we'll help you right now!